Terms of service
Terms of service
Below are the ground rules for our cooperation. We keep it short — our per-file engagement letter remains the binding document; these terms set the general frame.
Who we are
- · Nultien Makelaars is a sole proprietorship at Slepersvest 5, 3011 MK Rotterdam, the Netherlands. Member of VBO/Vastgoed Nederland.
Engagements
- · We work on a written engagement letter that specifies the service (sale / purchase / valuation), duration and fee.
- · Sales: percentage commission. Purchase: fixed retainer plus performance bonus. Valuation: fixed price including NWWI validation.
- · ZelfVerkopen XL is an entry-level product with a fixed price; all costs are agreed upfront.
Our duty of effort
- · We work to obtain the best possible terms for your sale or purchase, but cannot guarantee a specific sale price or outcome.
- · A valuation report is a snapshot and is valid for six months after the inspection date.
What we ask of you
- · Honest and complete information about the property (defects, history, environment).
- · Wwft identification before a file is opened.
- · Timely response to requests — we promise you 47 minutes; please return the favour.
Liability
- · Our liability is limited to the amount paid by our professional indemnity insurer in the relevant case, capped at the file's commission.
- · We are not liable for consequential damages, lost profits, or damages caused by force majeure (lenders that fail to deliver, buyers that pull out).
Complaints
- · Send your complaint directly to hallo@nul-tien-makelaars.nl. We respond within five working days. If we cannot resolve it together, you may escalate to the VBO/Vastgoed Nederland dispute commission.
Governing law
- · All engagements are governed by Dutch law. Disputes are submitted to the competent court in Rotterdam, unless mandatory law dictates otherwise.
Version May 2026.